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You are here: Home Compliance Certification Section 3 - Comprehensive Standards 3.11.3 - Physical Facilities

3.11.3 - Physical Facilities

The institution operates and maintains physical facilities, both on and off campus, that appropriately serve the needs of the institution’s educational programs, support services, and other mission-related activities.

Judgment of Compliance

The College certifies compliance.

Narrative:

Cleveland Community College operates and maintains physical facilities that appropriately serve the needs of the institution’s educational programs, support services, and other mission-related activities. Facilities that are operated and maintained by the College are all located on the Cleveland Community College campus in Shelby, North Carolina.

Organizational Structure

The Executive Vice President and the Director of Physical Plant are responsible for facility operation and maintenance including new construction. The College employs five full-time maintenance-related employees, including the Director of Physical Plant. One employee specializes in HVAC, one in electrical work, one in carpentry, and the other is a master painter. The College contracts for housekeeping/janitorial services and landscaping services.

Funding

In North Carolina, the counties are responsible for funding plant operations and maintenance. CCC annually submits an operating budget to Cleveland County, which sufficiently funds routine operation and maintenance and includes a request for capital funding. The amount of funding provided by the county increased significantly in 2015-2016 and has remained steady since, despite a county-wide revaluation that resulted in less tax revenue for the county.

2017-2018 2016-2017 2015-2016 2014-2015
Operations $1,954,872 $1,954,872 $1,954,872 $1,659,976
Equipment $230,000 $230,000 $230,000 $200,000

Facilities

The College campus consists of 40 acres with 9 primary instructional buildings as seen on the campus map. One building has been renovated, adding an additional 6,600 square feet of academic space, and one building has been constructed since our last reaffirmation. The LeGrand Center houses the county’s conference center, the Cleveland Early College High School, and the College’s continuing education offices. LeGrand is home to nine classrooms used for a variety of subjects adding 9,360 square feet of assignable academic space. The total square footage of instructional space on campus is 349,251.

The Executive Vice President submits the institution's facilities inventory annually and completes a Facilities Utilization Report. This report becomes part of the State of North Carolina Higher Education Planning Program's annual Facilities Inventory and Utilization Study. This report is the primary benchmarking tool for all NC public and private institutions of higher education. The College compares favorably with other colleges with a higher capacity to enrollment ratio and has more square feet of academic facilities per FTE as seen below.

Capacity/Enrollment Ratio

2015 2014 2013
North Carolina Community College System 5.73 5.08 4.56
Cleveland Community College 8.30 7.10 5.47

Square Feet of Academic Facilities per FTE Student

2015 2014 2013
North Carolina Community College System 114 106 97
Cleveland Community College 152 133 106

The Facilities Master Plan is reviewed at least once every three years by the President’s Policy Council. In 2016, the State of North Carolina passed a bond initiative known as Connect NC. In preparation for the bond, the College was asked to submit its most pressing need. Per the College’s Facilities Master Plan, a classroom building was submitted at an estimated cost of over $24 million. The Connect NC bond was passed; however, the College only received a total of $5.4 million. The Board of Trustees, answering to concerns from local industry regarding an adequate, skilled workforce, voted to deviate from the Facilities Master Plan and approved the construction of an Advanced Manufacturing Center. The College has since secured a $5 million state appropriation and a $1.5 million grant to construct the facility. With $4.9 million in bond funds (the remaining bond funds are being used for roof renovations) and the additional $6.5 million in other funds, the project is moving forward and is in the design phase. The Advanced Manufacturing Center will be between 30,000 and 40,000 square feet and will house the Automation Engineering, Computer-Integrated Machining, Electronic Engineering, Facility Maintenance, Industrial Systems, and Mechanical Drafting programs. All of these programs are currently located in the two oldest buildings on campus (Wright and B Building) and have insufficient space and technology for current industry needs.

Individual buildings are described below.

B Building – The B Building houses automation engineering, electrical systems, electronics engineering, and mission-critical operations programs and includes faculty offices.

Bailey Allied Health & Science Center – Opened in 2009, the Bailey Center is home to the Colleges allied health programs. The facility also contains state-of-the-art science labs, the broadcasting program, and general use classrooms.

Bailey Allied Health & Science Center

Brown Emergency Training Center – The Brown ETC has four classrooms used for fire and rescue programs. The facility also has a two-story residential burn building with full basement and a four-story rescue tower.

Brown Emergency Training Center

Construction Building – Carpentry and plumbing are housed in the construction building which includes shops for both programs and a shared classroom.

Jack Hunt Campus Center – The Hunt Campus Center is the largest of the College's facilities. Most support services, including the Business Office, the Rose Library, the Student Success Center, and Student Services, are located in the Hunt Campus Center. General use classrooms and faculty offices are located in the building as well.

Jack Hunt Campus Center

LeGrand Center – The LeGrand Center is the newest facility on campus, opened in August 2012. The College has office space and nine classrooms in this building.

LeGrand Center

Paksoy Technology Center – The Paksoy Center houses general use classrooms and several computer labs. Faculty offices are also located in the facility.

Paksoy Technology Center

Student Activities Center – The Student Activities Center contains the health and wellness center, the gym, classroom space, and the Advising Center. It is attached to the Hunt Campus Center.

Joseph M. Wright Occupational Complex – The Wright Occupational Complex was renovated in 2010. The facility houses Cosmetology, Esthetics, HVAC, Facility Maintenance, Industrial Systems, and Computer-Integrated Machining.

Routine and Preventive Maintenance

CCC tracks routine preventive maintenance and repairs through its web-based computerized maintenance management system, IssueTrak. Additionally, the College has service contracts for boilers, chillers, and water treatment.

Deferred Maintenance

Annually, the Director of Physical Plant and the Executive Vice President review with the Campus Appearance and Planning Committee capital improvement needs and update the Capital Improvement Master Plan with new and completed projects.

Evaluation of Facilities and Services

The Physical Plant Department participates in the College’s program review process to evaluate and improve services. The Physical Plant was included in a comprehensive program review in 2011 of the entire Finance and Administrative Services Unit. The Planning Council voted to divide the areas in this unit since they were so varied. The Physical Plant will conduct its program review this year.

In the survey of graduating students from Spring 2017, over 92% of students were satisfied or very satisfied with classroom facilities, 86.33% of respondents were satisfied or very satisfied with lab or shop facilities, and 89.75% and 94.87% of respondents were satisfied or very satisfied with overall maintenance and cleanliness respectively.

Technology Infrastructure

Data Center
Figure 1: Inside the Datacenter

Coordination

Under the supervision of the Executive Vice President, the Information Technology Department employs a Chief Information Officer who coordinates the work of the Information Security Officer and Network Administrator, Senior Analyst and Project Lead, Information Security Analyst and Lab Specialist, Systems and Operations Analyst and the System Administrator who are responsible for the operation and maintenance of the College’s technology infrastructure.

The Information Technology Department at CCC provides secure and reliable access to technology services that aids the College in accomplishing its mission. Below are some examples of technology deployed and managed by IT:

  1. State-of-the-art mission critical datacenter containing:
    • Access controlled entry via RFID badges
      RFID
      Figure 2: Datacenter entrance showing badge entry
    • Redundant, independent cooling systems
    • Power redundancy
      • Dual power supplies at the server level;
      • Dual power distribution units (PDUs);
      • Multi-circuit overhead power rails;
      • Uninterruptible power supply; and,
      • Natural gas fed generator.
        Gated generator/HVAC yard
        Figure 3: Gated generator/HVAC yard

        Very Early Smoke Detection Apparatus (VESDA)
        Very Early Smoke Detection Apparatus (VESDA)
  2. Mostly virtualized server environment with clusters configured for redundancy and backups configured to snapshot to an offsite location 26 miles away from campus.
  3. Physically independent ERP system with an onsite physical failover and virtual backup that is snapshotted to the offsite location each evening.
  4. Wireless Infrastructure:
    • (a) RADIUS infrastructure for faculty/staff access to campus network; and,
    • (b) A physically separate Student/Guest wireless infrastructure with Internet access only.
  5. Information Security Technologies - CCC employs the following technologies to defend and mitigate against potential attacks and unauthorized access:
    • (a) Active Directory is used to manage the user database, which is kept up-to-date with automatic scripts that activate accounts based on current status (employed or registered student);
    • (b) SecureAuth IdP is used for identity (and password) management;
    • (c) Symantec Endpoint protection software is required on all end devices and enforced via a domain group policy;
    • (d) Redundant Palo Alto layer 7, next generation firewalls configured with tight security policies to control and monitor outbound and inbound traffic and applications;
    • (e) Access Controls (badge-entry) on datacenter doors and many classrooms and computer labs across campus; and,
    • (f) Sophos email appliance to filter spam and junk e-mail.
  6. Communication Systems:
    • (a) Office 365 is deployed for student e-mail on a subdomain, my.clevelandcc.edu;
    • (b) Microsoft Exchange is deployed for faculty staff e-mail and is currently being migrated to Office 365,
    • (c) Cisco Unity Connection VoIP system is deployed for telephony and voicemails are routed through employee email accounts; and,
    • (d) Zoom web conferencing is available to all students, faculty and staff for classroom, as well as business applications.
  7. Microsoft Office 365 is provided to all students, faculty and staff free-of-charge.
  8. Routine and Preventive Maintenance

    CCC uses the following technologies and methodologies to manage routine and preventative maintenance:

    • IssueTrak is used by all faculty and staff to submit service requests and is used by the IT department to document and track routine maintenance and support;
    • The Rose Library employs Help Desk staff that operate a telephone support service and enter IssueTrak tickets on behalf of faculty, staff and students as necessary;
    • Dameware is used to provide remote access and support to all PCs across campus; and,
    • Servers for critical systems are replaced on a 3-5 year cycle, depending on condition and need.