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You are here: Home Compliance Certification Section 3 - Comprehensive Standards 3.13.1 - Policy Compliance

3.13.1 - Policy Compliance

The institution complies with the policies of the Commission on Colleges.

(Note: Institutions are responsible for reviewing the following Commission policies and providing evidence of compliance with those that are applicable. Polices can be accessed at http://www.sacscoc.org/policies.asp.).

3.13.1 A. Accrediting Decisions of Other Agencies

Applicable Policy Statement. Any institution seeking or holding accreditation from more than one U.S. Department of Education recognized accrediting body must describe itself in identical terms to each recognized accrediting body with regard to purpose, governance, programs, degrees, diplomas, certificates, personnel, finances, and constituencies, and must keep each institutional accrediting body apprised of any change in its status with one or another accrediting body.

Identifying expected outcomes, assessing the extent to which these outcomes are achieved, and providing evidence of improvement based on analysis of results are primary functions of the College's four-year cycle of program review. These functions also occur through the College’s review and assessment of the College’s strategic plan, Cleveland’s Continuous Improvement Plan for Student Success (CCIPSS), as well as through the work of the Enrollment, Retention, and Success Committee (ERS). The processes for identifying expected outcomes, documentation of performance, assessing expected outcomes, and evidence of improvement based on analysis of results are provided for program reviews, the CCIPSS strategic plan, and the Enrollment Management Plan as follows:

Documentation: The institution should (1) list federally recognized agencies that currently accredit the institution, (2) provide the date of the most recent review by each agency and indicate if negative action was taken by the agency and the reason for such action, (3) provide copies of statements used to describe itself for each of the accrediting bodies, (4) indicate any agency that has terminated accreditation, the date, and the reason for termination, and (5) indicate the date and reason for the institution voluntarily withdrawing accreditation with any of the agencies. (Or you can reference Part II, Item 5, Accreditation, for your response and also include your response to Item (3) above.)

The College certifies compliance.

Narrative:

Cleveland Community College has several programs which are accredited by agencies other than SACSCOC. Only one of those agencies is DOE-recognized, as noted in the table below which lists each agency and all respective, accredited programs. To date, no negative actions have been taken by the agencies therein, nor have any terminated accreditation for any of the College’s programs. Also, the College has not voluntarily withdrawn accreditation from any agency. The table contains links to statements which illustrate how the College describes itself in identical terms to each accrediting body with regard to purpose, governance, programs, degrees, diplomas, certificates, personnel, finances, and constituencies. Any changes in status with one or another accrediting body are included in these statements, if applicable.

DOE Approved Accrediting Agency Name  and Address

Date of Most Recent Review

Negative Action Taken or Accreditation Terminated?

Statements Used to Describe CCC

CCC Program Accreditation Letter

JRCERT Joint Review Committee on Education in Radiologic Technology                                    20 North Wacker Drive             Suite 2850 
Chicago, IL 60606-3182

10/24/2014

No

JRCERT

Radiography

Non-DOE Approved Accrediting Agency Names and Addresses

Date of Most Recent Review

Negative Action Taken or Accreditation Terminated?

Statements Used to Describe CCC

CCC Program Accreditation Letter

North Carolina Department of Justice Criminal Justice Standards Division                                        

8/28/2014

No

NCDJ

BLET

Commission on Accreditation of Allied Health Education Programs (CAAHEP)

11/21/2014

No

CAAHEP - EMS ST

Surgical Technology

Commission on Accreditation of Allied Health Education Programs (CAAHEP)

7/21/2016

No

CAAHEP - EMS ST

EMS Paramedic

National Association for Education of the Young Child (NAEYC)

2/1/2015

No

NAEYC

Early Childhood Education

Medical Assisting Education Review Board (MAERB)

7/20/2017

No

CAAHEP - MA

Medical Assisting

3.13.1 B. Complaint Procedures against the Commission or Its Accredited Institutions

Complaint Procedures against the Commission or It’s Accredited Institutions.

In addition to FR 4.5 regarding complaints, the Commission also requires, in accord with federal regulations, that each institution maintains a record of complaints received by the institution. This record is made available to the Commission upon request.

The College certifies compliance.

Narrative:

Cleveland Community College has policies and procedures governing student complaints and demonstrates it follows those procedures when resolving student complaints as described in College’s response to FR4.5. Specific administrators responsible for investigating each complaint maintain the appropriate student records of the reporting and investigation procedures and complaint resolution. A log of all formal student complaints is located in the office of the Vice President of Student Services.

The Vice President of Student Services maintains records of complaints and appeals related to Americans with Disabilities, Harassment and Discrimination, Student Complaint, Disciplinary (Student Code of Conduct) and Non-Academic appeals. The Vice President of Academic Programs maintains records of appeals related to Academic Integrity and Grade appeals. In the instance of an appeal to the President, the records are maintained by the President’s Office. The actual complaints filed are maintained securely in the office to which they are submitted.

For public complaints, the College has published a notice in the online and printed version of the Academic Bulletin and Student Handbook. Additionally, students residing outside the state of North Carolina who are enrolled in online programs or individual courses are included in the State Authorization policy as part of the Higher Education Act. State Authorization procedures state a student may file a complaint with the North Carolina Portal Entity (NCSEAA) and/or with University of North Carolina General Administration (UNCGA) after following the College’s complaint procedures.

3.13.1 C. Reaffirmation of Accreditation and Subsequent Reports

Applicable Policy Statement. An institution includes a review of its distance learning programs in the Compliance Certification and in its Fifth-Year Compliance Certification

Documentation: In order to be in compliance with this policy, the institution must have incorporated an assessment of its compliance with standards that apply to its distance and correspondence education programs and courses.

The College certifies compliance.

Narrative:

Cleveland Community College incorporates an assessment of its compliance with standards that apply to its distance and correspondence education programs and courses. Cleveland Community College ensures its distance and correspondence courses adhere to the Principles of Accreditation of SACSCOC. Guideline statements associated with the SACSCOC Fifth Year Compliance Certification are outlined below.

Cleveland Community College ensures that the student who registers in a distance education course or program is the same student who participates in and completes the course or program and receives the credit by verifying the identity of a student who participates in class or coursework using identity management technology and, at the discretion of the instructor, proctored examinations and other technologies. The College illustrates its compliance with this policy via detailed descriptions of each technology used in its response to Federal Requirement 4.8.1.

Cleveland Community College has a procedure for protecting the privacy of students enrolled in distance education courses and programs. The College’s written policy and procedure for protecting student privacy is based on the guidelines outlined by the Family Educational Rights and Privacy Act (FERPA) which applies to all students, including distance students. Procedures are in place for the annual notification of students regarding records policies, student access to education records, amendment of education records, disclosure of personally identifiable information, disclosure of directory information, and recording requests for disclosure. Detailed evidence of compliance with this policy is included in the College’s response to Federal Requirement 4.8.2.

Cleveland Community College notifies all students at time of registration of all applicable student fees. The College does not currently administer additional charges to students associated with verification of student identity. The College illustrates its compliance with this policy in its response to Federal Requirement 4.8.3.

Cleveland Community College reports accurate headcount enrollment on its Institutional Profile Report submitted on an annual basis to SACSCOC. The College’s Director of Reporting and Data Collection retrieves the most accurate headcount enrollment information from the College’s student information system and data reported only include students who have an active, current status as of the day the reporting occurs.

Cleveland Community College demonstrates appropriate length for each of its educational programs. There is no difference in program length for programs attainable via distance education and other modes of delivery. The College verifies its compliance with this policy in its response to Federal Requirement 4.4.

All degree programs attainable via distance education are comprised of a coherent course of study aligned with the College mission, are appropriate in higher education, and are no different than programs attainable via other delivery methods. The College provides evidence of its compliance with this policy in its response to Federal Requirement 4.2.

Cleveland Community College makes certain faculty who develop, design, and teach distance learning courses are qualified to do so and are sufficient in number. The College demonstrates its compliance to this policy in the response to Federal Requirement 2.8.

Cleveland Community College offers student support services to all students (including distance students) and regularly assesses the effectiveness of those services. The College verifies its compliance with this policy in its response to Core Requirement 2.10.

Cleveland Community College acquires and maintains the technological infrastructure needed to support distance education courses and programs. The College demonstrates compliance with this policy in its response to Comprehensive Standard 3.11.3.

Students enrolled in distance education courses have a procedure to resolve complaints and the College follows its stated policies and procedures in that regard. Cleveland Community College demonstrates its compliance with this policy in its response to Federal Requirement 4.5.

Marketing materials correctly depict the College’s programs and services. Cleveland Community College demonstrates its compliance with this policy in its response to Comprehensive Standard 3.4.3 and Federal Requirement 4.6.

Cleveland Community College appointed the Dean of Planning and Institutional Effectiveness as its accreditation liaison to SACSCOC. The dean is versed in SACSCOC policies and works to keep the College in compliance. This position reports to the Executive Vice President. The College also employs a Distance Learning Coordinator and Instructional Development Coordinator to help ensure appropriate oversight of distance education offerings and use of technologies inherent therein. Those positions report to the Dean of Learning Resources. The adoption of Quality Matters and master course certifications are helping to ensure equivalence between distance and other delivery modes, with content developed by appropriate, qualified faculty.