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Customized Training Program


The purpose of the Customized Training Program is to provide customized training assistance in support of full-time production and direct customer service positions created in the State of North Carolina, thereby enhancing the growth potential of companies located in the state while preparing North Carolina's workforce with the skills essential to successful employment in emerging industries.


Those businesses and industries eligible for Customized Training assistance include Manufacturing, Technology Intensive (i.e., Information Technology, Life Science), Regional or National Warehousing and Distribution Centers, Customer Support Centers, Air Courier Services, National Headquarters located in North Carolina, and Civil Service employees providing technical support to US military installations located in North Carolina.

In order to receive assistance, eligible businesses and industries must demonstrate two or more of the following criteria:

  • The business is making an appreciable capital investment;
  • The business is deploying new technology;
  • The business is creating jobs, expanding an existing workforce, or enhancing the productivity and profitability of the operations within the State; and,
  • The skills of the workers will be enhanced by the assistance.

Resources may support training assessment, instructional design, instructional costs, and training delivery for personnel involved in the direct production of goods and services. Production and technology support positions are also eligible for training support.