Resources for Students Affected by Coronavirus - Cleveland Community College, Shelby, NC
Cleveland Community College Students,

In response to the COVID-19 pandemic, we have created this page to share College and community resources available to you. Check this page regularly for updated information through the Coronavirus response period. If you have specific questions or needs, please reach out to your academic advisor or care team member. Take care of yourselves and each other, and know that you have a team of faculty and staff here to support you.

– Dr. Andy Gardner, Vice President Student Affairs

CCC Resources

Access to Technology:

CCC is working to assist students while our campus buildings are inaccessible. For technology related needs, please contact the Help Desk at 704-669-4133 or

Free WiFi access to the Students-Guest network will be available seven days a week from 7:00 a.m. – 10:00 p.m. See the attached map for the approximate coverage area. This is not just for our students but anyone needing public WiFi access, including students of Cleveland County Schools, Cleveland Early College High School and Pinnacle Academy.

In addition to our public WiFi access, Cleveland County Schools has setup outdoor public WiFi access at a number of schools in the area.  We have both agreed to allow each other’s students to access our locations. You can find out more about the CCS WiFi locations here:

Accessibility Services:

Cleveland Community College is dedicated to providing equal educational opportunities to all students. We will continue to assist students with accommodations. For more information, please contact Nedra Maddox, Director of Student Support Services at

Adult High School:

Adult High School and High School Equivalency – Contact the College and Career Readiness Center at 704-669-4050 or email


For support from an Academic Advisor, please send an email to your assigned advisor.  You can email your advisor through your MyCleveland (through a link on the left hand side), or using Aviso on your applications page. For general advising questions, please email


Students may order textbooks and other items via the Campus Store site using the link on our homepage.

GPS New Student Orientation:

An advisor will be in contact with all new students regarding orientation.

Financial Aid:

For any questions regarding Financial Aid, please contact us via email at  Students receiving veterans’ benefits should contact  It is important for students receiving Financial Aid benefits to continue in their courses once they resume later this month.  Current guidance from the Department of Education is clear that students who stop attending must have their benefits reassessed.  If you are not able to continue in your classes and have received financial aid for the semester, please be sure to contact

High School Students:

Career and College Promise (CCP) students who are currently enrolled will be advised through online advising. Your CCP advisors are working remotely and are available through email at

High School Equivalency (GED):

If you need information on completing your GED, please contact


Many library resources are available online. If you need assistance accessing these resources, email with your questions.

TRIO Student Support Services:

You may be eligible for TRIO-Student Support Services if you are a first-generation college student, you have financial need or you have a documented disability. For more information or to apply, contact Annette Toms, TRIO-SSS Project Director, at


Available Summer, Fall and Spring semesters, online tutoring covers almost every subject and is free to enrolled students. The tutoring service can be accessed from any internet-enabled PC or Mac, and even from your smartphone or tablet.  For more information on tutoring, contact

Community Resources

CCC is dedicated to providing information and guidance for community resources that may support students and assist with reaching personal and academic goals.

The Coronavirus has prompted many businesses, both local and regional, to enact new policies to help customers react to the situation at hand. This document has been updated with new information specifically regarding changes due to the Coronavirus.

211-United Way Supported Helpline (Dial #2-1-1)

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week. 211 can be accessed by phone or computer.



City of Shelby: Public Notice

Duke Energy

SunTrust and BB&T (Truist Bank)


FREE Internet Access to Qualifying homes with students.  Call 1-844-579-3743 to enroll.

Coronavirus Knowledge Resources

NCDHHS Coronavirus Resource Page (State Specific Information)

CDC (Center for Disease Control) Coronavirus Resource Page

WHO (World Health Organization) Coronavirus Resource Page

Cleveland County Food Resources

Neal Senior Center is providing an emergency food pantry, by appointment only. You can make an appointment by calling 704-482-3488. The pick-up location is 100 T.R. Harris Drive in Shelby.

Cleveland County Food Resources