Posted: October 16, 2018
Expires: January 13, 2019
Ensure that provision of consistent, comprehensive support and advocacy to sexual assault and domestic violence victims presenting for services through the Abuse Prevention Council crisis line. In consultation and cooperation with supervisors, ensure that all staff complete at least 20 hours of victim service training each program year that enhances each individual staff member and the agency’s ability to provide effective services for victims of sexual assault and domestic violence. Provide support for direct services staff in recording client records and data accurately.
Shelby, NC
Crisis Line Service Provision and Coordination

  • Answer crisis lines making appropriate referrals for services needed.
    • Provide crisis intervention, advocacy, emotional support, information and referral and follow up services to victims of rape, sexual assault and domestic violence
    • Respond in a caring, informative and non-judgmental manner
  • Serve as the main staff person answering the crisis line during office hours and coordinate staff schedules for back up crisis line coverage during business hours.
  • Track continuing education training for all staff
  • Review all Osnium documentation of crisis calls, monitoring for appropriate documentation, response, and referrals.
  • Coordinate Crisis Companion and On Call monthly calendars
  • Maintain APC staff policy manual, ensuring that all policies are up to date and accessible to all staff
  • Input client survey data
  • Maintain a comprehensive referral list for case managers
  • Provide administrative support for the Executive Director and Licensed Professional Counselor and agency programs.
AA/AS in Medical Office Administration/Patient Services or very closely related degree. The candidate must possess a valid North Carolina’s Driver’s license and be willing to travel within Cleveland County and within designated area of coverage. Candidate must have good oral and written communication, project management and advanced computer skills. The individual must be a self-starter and be able to demonstrate the ability to accomplish the goals and objectives of the Abuse Prevention Council, working independently and cooperatively.
Brandon Ruppe:

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