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Intro to Customer Service

  • Areas of Interest: Curriculum Course
  • Credits: 3
  • Class Hours: 3
  • Course Code: CSV-110
  • Prerequisites: None
  • Co-requisites: None
In Person

This course introduces the fundamentals of customer service technology. Topics include retail sales, order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit an extensive vocabulary of customer service terminology and be prepared for advanced study in customer service technology.