This course introduces the fundamental aspects of mission critical operations and describes the skills that technicians perform on the job and environments they work in. Topics include terminology, challenges in maintaining mission critical operations, mission critical operations technology, mission critical information technology, technology management and the mission critical mindset. Upon completion, students should be able to distinguish between mission critical and non-mission critical scenarios, describe mission critical applications in both operations technology and information technology, demonstrate an awareness of the threats to mission critical operations, and define key mission critical operations terminology.