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Healthcare Customer Relations

  • Areas of Interest: Curriculum Course
  • Credits: 3
  • Class Hours: 3
  • Course Code: OST-263
  • Prerequisites: OST-148 or HMT-210
  • Co-requisites: None
In Person

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics such as insurance and billing issues with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.