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The Business Administration curriculum with emphasis in Operations Management prepares graduates with the technical and managerial aspects of operations for manufacturing and service industries.Emphasized are analytical reasoning, problem solving, and continuous improvement concepts required in today's dynamic business and industry environments. Concepts include quality, productivity, organizational effectiveness, financial analysis, and the management of human, physical, and information resources.Graduates should qualify for leadership positions or enhance their professional skills in supervision, team leadership, operations planning, quality assurance, manufacturing and service management, logistics/distribution, health and safety, human resources management, and inventory/materials management.

The Business Administration - Operations Management certificate is designed to educate individuals in the technical and managerial aspects of operations for manufacturing and service industries. Emphasized are analytical reasoning, problem solving, and continuous improvement concepts required in today's dynamic business and industry environments. Concepts include quality, productivity, organizational effectiveness, financial analysis, and the management of human, physical, and information resources. The courses taken in this certificate program count as credit toward the Business Administration degree and/or diploma programs that the College is approved to offer.

The Business Administration - Operations Management - Lean certificate is designed to educate individuals in the concepts related to the Toyota Production System, generally referred to as Lean Manufacturing. Concepts include planning for smooth production flows, quality management, and continuous improvement in a team-based culture. The courses taken in this certificate program count as credit toward the Business Administration-Operations Management degree that the College is approved to offer.

The Collision Repair and Refinishing curriculum provides training in the use of equipment and materials of the auto body repair trade. The student studies the construction of the automobile body and techniques of auto body repairing, rebuilding, and refinishing. Coursework in the Advanced Certificate includes in-depth auto body fundamentals, industry, overview, and safety. Students will perform hands-on repairs in the areas of non-structural repairs, MIG welding, plastics and adhesives, refinishing, and other related areas. Graduates of the curriculum qualify for entry-level employment opportunities in the automotive body and refinishing industry. Graduates may find employment with franchised independent garages, or they may become self-employed.

The Collision Repair and Refinishing curriculum provides training in the use of equipment and materials of the auto body repair trade. The student studies the construction of the automobile body and techniques of auto body repairing, rebuilding, and refinishing. Coursework includes auto body fundamentals, industry, overview, and safety. Students will perform hands-on repairs in the areas of non-structural repairs, MIG welding, plastics and adhesives, refinishing, and other related areas. Graduates of the curriculum qualify for entry-level employment opportunities in the automotive body and refinishing industry. Graduates may find employment with franchised independent garages, or they may become self-employed.

A program that prepares individuals to apply technical knowledge and skills to repair, reconstruct and finish automobile bodies, fenders, and external features. Includes instruction in structure analysis, damage repair, non-structural analysis, mechanical and electrical components, plastics and adhesives, painting and refinishing techniques, and damage analysis and estimating.

The Computed Tomography and Magnetic Resonance Imaging Technology curriculum prepares the individual to use specialized equipment to visualize cross-sectional anatomical structures and aid physicians in the demonstration of pathologies and disease processes. An individual entering this curriculum must be a registered or registry-eligible radiologic technologist, radiation therapist, or nuclear medicine technologist. Coursework prepares the technologist to provide patient care and perform studies utilizing imaging equipment, professional communication, and quality assurance in scheduled and emergency procedures through academic and clinical studies. Graduates may be eligible to sit for the American Registry of Radiologic Technologist Advanced-Level testing in Computed Tomography and/or Magnetic Resonance Imaging examinations. They may find employment in facilities that perform these imaging procedures. Admission and Selection Criteria CCC has established admissions and selection procedures to ensure students are admitted and selected in a consistent and equitable manner. Completion of these requirements will not guarantee admission to the program. All applicants are encouraged to attend a Health Sciences Symposium, which are held in June and November, to learn more information about the program. All admissions criteria must be completed and submitted to the Admissions Office prior to the program deadline of April 25.  Admissions Requirements Application to the College and NC Residency Official college transcripts documenting graduation from a JRCERT or JRCNMT approved program   Must be registered or registry eligible in one of the following: radiologic technologist, radiation therapist, or nuclear medicine technologist. No CT certificate will be awarded until proof of ARRT registration is provided. Post-Provisional Acceptance Requirements An email notification of provisional acceptance will be sent by May 1. The following must be completed to satisfy acceptance requirements: Criminal background check and 12-panel drug screen obtained through a secure compliance tracking database The following immunizations are required (more information will be provided during orientation): Covid-19 Complete 2-Step TB Test or IGRA Hepatitis B Influenza (required between 9/1 - 10/31) Varicella Td or TDaP MMR Comply with the Technical Standards outlined for the program Highly recommended for all students to have health insurance Clinical facilities may require criminal background check, drug screenings, credit checks, and/or proof of US citizenship prior to or during participation in the clinical portion of program. A student who is unable to complete the clinical portion of a program will not be able to graduate. Criminal background checks, drug screenings, credit checks, and/or proof of US citizenship may also be required after graduation by examination boards, state licensing boards, and employing agencies. Essential Functions and Technical Standards Purpose Statement The following standards reflect reasonable expectations of students. In adopting these standards, the program is mindful of the patient’s right to safe and high-quality health care by students. The student must be able to apply the knowledge and skills necessary to function in a broad variety of clinical situations while providing high-quality patient care. These standards reflect what may be required for employment of the entry-level professional. It is important students admitted possess cognitive and critical thinking skills, interpersonal skills, behavioral skills, physical skills, and communication skills necessary to practice in the field. Reasonable accommodations for students with documented disabilities will be considered on an individual basis, but each student must be able to independently perform all performance standards demanded by the clinical site and the College. Accommodations will be provided in accordance with Disabilities Services at Cleveland Community College. The following abilities/skills are required, with or without accommodations. Students must meet the following technical standards and maintain satisfactory demonstration of these standards for progression throughout the program. Students unable to meet these technical standards will not be able to complete the program. The examples used are not all-inclusive. Capability Standard Examples of Technical Standard Found in the Program and Related to Industry Cognitive Ability/Critical Thinking Skills Demonstrate ability in reading and comprehension and use them together to demonstrate critical thinking skills and clinical reasoning. Read and document data. Operate various healthcare equipment, including blood pressure monitoring, digital and standard scales, and mechanical lifts. Demonstrate a professional manner and insight in the communication process. Identify and immediately report changes in patient health status condition that endanger patients and evaluate patient complaints. Be able to exercise critical thinking skills, organize responsibilities, make appropriate decisions, and accurate mathematical calculations. Incorporate knowledge from lecture, laboratory and clinical experience to prioritize safe and efficient care for each patient. Perform measurement and calculations.  Physical Tactile Skills: Sense of touch sufficient to perform physical assessment and functions. Seize, hold, grasp, and turn with hands. Perform palpation, tactile assessment, and manipulation of the body as required to produce diagnostic images. Manipulate locks on equipment. Don gloves. Fill syringes. Align patient, image receptors, and x-ray tube. Mobility/Motor Skills: Possess skills sufficient to move from room to room and maneuver in small spaces. Be able to lift and carry or push up to 50 pounds. Demonstrate adequate coordination. Be able to endure long periods of standing, sitting, walking, bending, lifting, reaching, stooping, squatting, and moving in complex health environments. Position and transfer patients safely from wheelchair or stretcher to x-ray table and back. Push mobile x-ray machine to various locations, including in patient rooms. Perform cardiopulmonary resuscitation (CPR). Reach overhead to manipulate equipment hanging from the ceiling. Auditory Skills: Hearing ability (with corrective devices as needed) to monitor and respond to the patient and the health care team. Hear instructions. Perform percussion and auscultation in a physical examination. Hear call for help. Hear low noise level bells and/or buzzers. Function when health care team is required to wear surgical masks. Visual Skills: Visual ability (with corrective devices as needed) to monitor and assess patient care needs, performance of patient care procedures, and maintenance and compliance with environmental safety. Observe demonstrations and participate in physical examination sessions, clinical skills workshops, and observe the difference between normal versus pathological states. Read monitor data. Read and document diagnostic records. Possess visual acuity and intensity discrimination in order to evaluate radiographs or scans for technical quality. Possess peripheral vision. Possess depth perception. Behavioral Skills Possess the emotional stability to function effectively under stress and to adapt to an environment that may change rapidly, without warning, and or/in unpredictable ways. Accept responsibility for learning, exercising good judgment, and promptly completing all responsibilities attendant to the diagnosis and care of patients. Contribute to collaborative, constructive learning environments; accept constructive feedback from others; take personal responsibility for making appropriate positive changes. Demonstrate flexibility, compassion, integrity, and motivation. Present a professional appearance. Interpersonal Skills Ability to interact with individuals, families, and groups from a variety of social, emotional, cultural, and intellectual backgrounds. Demonstrate respect for the patient, his or her privacy, and for family members. Develop and maintain effective, mature and sensitive professional relationships with other members of the heath care team. Establish rapport with patients, families and colleagues. Communication Skills Ability to communicate effectively in the classroom, laboratory, and all clinical settings with patients, families and members of the health care team. Students must be able to speak and converse with all persons across the lifespan. Read, comprehend, and write legibly in the English language. Demonstrate evidence of effective written and verbal communication skills. Demonstrate technological literacy. Be able to collect and document data. Provide clear and audible directions to patients face-to-face and from the radiography control area, away from the patient. Occupational Exposure Health care is often delivered in high stress areas, requiring management of multiple roles and duties simultaneously. The imaging student must possess the ability to protect self and others by implementing appropriate precautions due to possible exposure to radiation, communicable disease and/or body fluids, toxic substances, or other hazards. Exposure to blood and body fluids and communicable and infectious diseases, requiring the wearing of personal protective equipment, i.e., masks, goggles, and gloves. Working with sharps and chemicals. Exposure to radiation, requiring lead apron weighing up to 10 pounds and monitoring devices for dose to exposed body parts. Exposure to latex and nitrile products if allergic. Exposure to assault and battery Environmental hazards – slippery floors, various levels of lighting, various room temperatures, etc. Legal / ethical dilemmas Liability issues Estimated Total Cost for Program Fee Description Year 1 Tuition $3532.00 Program Fees $175.00 Background, Drug Screen, & Immunization Tracker $135.00 Clinical Tracker $40.00 Uniforms and Shoes $200.00 Malpractice Insurance $16.00 Textbooks $350.00 Laptop (Recommended) $500.00  Estimated Total $4948.00 Grading Policy All courses must receive a grade of B or higher in the program.

The Computed Tomography Certificate prepares the student to use computed tomography equipment to visualize cross-sectional anatomical structures and aid physicians in the demonstration of pathologies and disease processes. Individuals entering this curriculum must be registered or registry-eligible radiologic technologists, radiation therapists, or nuclear medicine technologists. Coursework prepares the technologist to provide patient care and perform studies using imaging equipment, professional communication, and quality assurance in scheduled and emergency procedures through academic and clinical studies. Academic courses are offered fully online. Clinical courses can be arranged, within reason, to fit the student’s schedule. Students will rotate through a variety of clinical sites to obtain the necessary experience and competency exams.  Graduates may be eligible to sit for the American Registry of Radiologic Technologist Advanced-Level testing in Computed Tomography examination. They may find employment in facilities that perform these imaging procedures. Admission and Selection Criteria CCC has established admissions and selection procedures to ensure students are admitted and selected in a consistent and equitable manner. Completion of these requirements will not guarantee admission to the program. All applicants are encouraged to attend a Health Sciences Symposium, which are held in June and November, to learn more information about the program. All admissions criteria must be completed and submitted to the Admissions Office prior to the program deadline of April 25.  Admissions Requirements Application to the College and NC Residency Official college transcripts documenting graduation from a JRCERT or JRCNMT approved program   Must be registered or registry eligible in one of the following: radiologic technologist, radiation therapist, or nuclear medicine technologist. No CT certificate will be awarded until proof of ARRT registration is provided. Post-Provisional Acceptance Requirements An email notification of provisional acceptance will be sent by May 1. The following must be completed to satisfy acceptance requirements: Criminal background check and 12-panel drug screen obtained through a secure compliance tracking database The following immunizations are required (more information will be provided during orientation): Covid-19 Complete 2-Step TB Test or IGRA Hepatitis B Influenza (required between 9/1 - 10/31) Varicella Td or TDaP MMR Comply with the Technical Standards outlined for the program Highly recommended for all students to have health insurance Clinical facilities may require criminal background checks, drug screenings, credit checks, and/or proof of US citizenship prior to or during participation in the clinical portion of the program. A student who is unable to complete the clinical portion of the program will not be able to graduate. Criminal background checks, drug screenings, credit checks, and/or proof of US citizenship may also be required after graduation by examination boards, state licensing boards, and employing agencies. Essential Functions and Technical Standards Purpose Statement The following standards reflect reasonable expectations of students. In adopting these standards, the program is mindful of the patient’s right to safe and high-quality healthcare by students. The student must be able to apply the knowledge and skills necessary to function in a broad variety of clinical situations while providing high-quality patient care. These standards reflect what may be required for employment of the entry-level professional. It is important that students who are admitted possess cognitive and critical thinking skills, interpersonal skills, behavioral skills, physical skills, and communication skills necessary to practice in the field. Reasonable accommodations for students with documented disabilities will be considered on an individual basis, but each student must be able to independently perform all performance standards demanded by the clinical site and the College. Accommodations will be provided in accordance with Disabilities Services at Cleveland Community College. The following abilities/skills are required, with or without accommodations. Students must meet the following technical standards and maintain satisfactory demonstration of these standards for progression throughout the program. Students unable to meet these technical standards will not be able to complete the program. The examples used are not all-inclusive. Capability Standard Examples of Technical Standard Found in the Program and Related to Industry Cognitive Ability/Critical Thinking Skills Demonstrate ability in reading and comprehension and use them together to demonstrate critical thinking skills and clinical reasoning. Read and document data. Operate various healthcare equipment, including blood pressure monitoring, digital and standard scales, and mechanical lifts. Demonstrate a professional manner and insight into the communication process. Identify and immediately report changes in patient health status conditions that endanger patients, and evaluate patient complaints. Be able to exercise critical thinking skills, organize responsibilities, make appropriate decisions, and perform accurate mathematical calculations. Incorporate knowledge from lecture, laboratory and clinical experience to prioritize safe and efficient care for each patient. Perform measurement and calculations.  Physical Tactile Skills: Sense of touch sufficient to perform physical assessment and functions. Seize, hold, grasp, and turn with hands. Perform palpation, tactile assessment, and manipulation of the body as required to produce diagnostic images. Manipulate locks on equipment. Don gloves. Fill syringes. Align patient, image receptors, and x-ray tube. Mobility/Motor Skills: Possess skills sufficient to move from room to room and maneuver in small spaces. Be able to lift and carry or push up to 50 pounds. Demonstrate adequate coordination. Be able to endure long periods of standing, sitting, walking, bending, lifting, reaching, stooping, squatting, and moving in complex health environments. Position and transfer patients safely from wheelchair or stretcher to x-ray table and back. Push mobile x-ray machine to various locations, including in patient rooms. Perform cardiopulmonary resuscitation (CPR). Reach overhead to manipulate equipment hanging from the ceiling. Auditory Skills: Hearing ability (with corrective devices as needed) to monitor and respond to the patient and the healthcare team. Hear instructions. Perform percussion and auscultation in a physical examination. Hear call for help. Hear low noise level bells and/or buzzers. Function when healthcare team is required to wear surgical masks. Visual Skills: Visual ability (with corrective devices as needed) to monitor and assess patient care needs, performance of patient care procedures, and maintenance and compliance with environmental safety. Observe demonstrations and participate in physical examination sessions, clinical skills workshops, and observe the difference between normal versus pathological states. Read monitor data. Read and document diagnostic records. Possess visual acuity and intensity discrimination to evaluate radiographs or scans for technical quality. Possess peripheral vision. Possess depth perception. Behavioral Skills Possess the emotional stability to function effectively under stress and to adapt to an environment that may change rapidly, without warning, and/or in unpredictable ways. Accept responsibility for learning, exercising good judgment, and promptly completing all responsibilities attendant to the diagnosis and care of patients. Contribute to collaborative, constructive learning environments; accept constructive feedback from others; take personal responsibility for making appropriate positive changes. Demonstrate flexibility, compassion, integrity, and motivation. Present a professional appearance. Interpersonal Skills Ability to interact with individuals, families, and groups from a variety of social, emotional, cultural, and intellectual backgrounds. Demonstrate respect for the patient, his or her privacy, and for family members. Develop and maintain effective, mature and sensitive professional relationships with other members of the heath care team. Establish rapport with patients, families and colleagues. Communication Skills Ability to communicate effectively in the classroom, laboratory, and all clinical settings with patients, families and members of the healthcare team. Students must be able to speak and converse with all persons across the lifespan. Read, comprehend, and write legibly in the English language. Demonstrate evidence of effective written and verbal communication skills. Demonstrate technological literacy. Be able to collect and document data. Provide clear and audible directions to patients face-to-face and from the radiography control area, away from the patient. Occupational Exposure Healthcare is often delivered in high-stress areas, requiring management of multiple roles and duties simultaneously. The imaging student must possess the ability to protect self and others by implementing appropriate precautions due to possible exposure to radiation, communicable disease and/or body fluids, toxic substances, or other hazards. Exposure to blood and body fluids and communicable and infectious diseases, requiring the wearing of personal protective equipment, i.e., masks, goggles, and gloves. Working with sharps and chemicals. Exposure to radiation, requiring lead apron weighing up to 10 pounds and monitoring devices for dose to exposed body parts. Exposure to latex and nitrile products if allergic. Exposure to assault and battery Environmental hazards – slippery floors, various levels of lighting, various room temperatures, etc. Legal/ethical dilemmas Liability issues Estimated Total Cost for Program Fee Description Year 1 Tuition $1538.00 Program Fees $175.00 Background, Drug Screen, & Immunization Tracker $135.00 Clinical Tracker $40.00 Uniforms and Shoes $200.00 Malpractice Insurance $16.00 Textbooks $200.00 Laptop (Recommended) $500.00  Estimated Total $2804.00 Grading Policy All courses must receive a grade of B or higher in the program.

The Computer-Integrated Machining curriculum prepares students with the analytical, creative and innovative skills necessary to take a production idea from an initial concept through design, development and production, resulting in a finished product.Coursework may include manual machining, computer applications, engineering design, computer-aided drafting (CAD), computer-aided machining (CAM), blueprint interpretation, advanced computerized numeric control (CNC) equipment, basic and advanced machining operations, precision measurement and high-speed multi-axis machining.Graduates should qualify for employment as machining technicians in high-tech manufacturing, rapid-prototyping and rapid-manufacturing industries, specialty machine shops, fabrication industries, and high-tech or emerging industries such as aerospace, aviation, medical, and renewable energy, and to sit for machining certification examinations.

This certificate introduces machining operations as they relate to the metalworking industry. Topics include machine shop safety, shop math, measuring tools, and basic blueprint interpretation; introduction and operation of lathes, drill presses, saws, milling machines, bench grinders, and layout instruments. The training will also include basic CNC introduction, operation, and programming. Upon completion, students should be able to safely perform the basic operations of measurement, layout, drilling, sawing, turning and milling. Students should also be able to read simple blueprints, manually write simple CNC programs for the mill and lathe and solve simple math problems as they relate to machining CNC programming. Additional advanced manufacturing topics covered will include Lean principles, quality standards, team work and problem solving. The Employability Skills component will include preparation for the National Career Readiness Certificate (NCRC), communication skills, résumé writing, interview and job survival skills, and basic computer skills.

This certificate provides students a basic understanding of measuring tools, basic setup of lathes, milling machines, drill presses and saws. Upon completion students will be able to manufacture simple parts. Courses can be applied to the Computer-Integrated Machining diploma.

The Cosmetology curriculum is designed to provide competency-based knowledge, scientific/artists’ principles, and hands-on fundamentals associated with the cosmetology industry. The curriculum provides a simulated salon environment which enables students to develop manipulative skills. Coursework includes instruction in all phases of professional imaging, hair design, chemical processes, skin care, nail care, multi-cultural practices, business/computer principles, product knowledge, and other selected topics. Graduates should qualify to sit for the North Carolina Cosmetic Art Licensing Exam. Upon successfully passing the State Board exam, graduates will be issued a cosmetology apprentice license to work until the required salon hours are met for the full Cosmetology license. Employment is available in beauty salons and related businesses. All applicants for a certificate in cosmetology must have completed all courses, at least 1200 hours (as specified), and live performances and mannequin services. Students must have an overall average GPA of 2.0 or higher to receive the certificate. Some courses are split over more than one term. Both the AB and the BB section of the course must be completed to earn full course credit. For example: COS 111AB is offered in the fall and COS 111BB is offered in the spring. Both courses must be taken to earn credit for COS 111. All courses successfully completed in the certificate program will be applicable to the diploma program. Students enrolled in this program have five years from their start date to complete the program before their hours will expire with the NC Board of Cosmetic Arts. Admission Requirements Application to the College and NC Residency Official high school transcript or equivalent Post-Provisional Acceptance Requirements Required first day of class: Copy of government issued ID Copy of Social Security Card All students must come to class each day wearing their uniform and student ID. Uniform (Solid black scrub top, scrub pants, socks, shoes, and lab jacket) Student ID (Replacement ID Cost $5.00) Attendance Policy Students must abide by all College attendance policies as stated in the Cleveland Community College Cosmetology/Esthetics/Manicuring Student Handbook. The program is based on required hours, completion of course assignments, and tests. If aforementioned requirements are not met, the student will receive an F for the course, and be required to repeat the course. Each student is allowed the following unexcused absences per semester: Cosmetology (Beginner) course numbers: COS 111 and COS 112 - 4 absences per semester. Cosmetology (Advanced) course numbers: COS 113 through COS 118 - 4 absences per semester. Cosmetology course number: COS 240 - 2 absences per semester. Excused absences and unexcused absences exceeding the allotted number must meet the requirements outlined within the handbook and be supported by valid documentation, if requested. Any absence beyond four (4) MUST be an emergency and requires documentation and approval by the Program Coordinator and Department Chair. Essential Functions and Technical Standards Purpose Statement The following standards reflect reasonable expectations of students. These functions/technical standards are essential for successful completion of all phases of the program, and reflect industry requirements and standards. Students must meet the following technical standards and maintain satisfactory demonstration of these standards for progression throughout the program. Students unable to meet these technical standards will not be able to complete the program. The examples used are not all-inclusive. Capability Standard Examples of Technical Standard Found in the Program and Related to Industry Cognitive Ability Ability to measure, calculate, reason, analyze, integrate, and synthesize information. Apply information, evaluate the meaning of data and engage in critical thinking in the classroom and salon. Apply class concepts to unique client situations. Make correct judgments on seeking consultation or supervision in a timely manner. Respond appropriately to constructive feedback. Critical Thinking Skills Apply and display critical thinking ability sufficient for clinical judgment. . Identify cause and effect relationship in clinical situations. Assimilate knowledge from lecture and clinical areas. Display retention and proper use of information applicable to salon/clinic and lecture. Develop professional suggestions for salon services and treatment plans. Demonstrate and explain proper infection control and sanitation procedures when applicable. Understand salon and cosmetology guidelines, procedures, and practices. Use judgment and problem-solving. Apply ethical standards. Understand health and safety guidelines  Mobility/Motor Skills Physical abilities sufficient to move around the simulated salon setting and treatment areas.   Move around clinical space and equipment. Stretch, bend, stand, and elevate arms for a long period of time. Have stamina to stand and ambulate around the simulated salon environment for long periods. Use equipment and tools appropriately and as intended or deemed necessary for salon/clinic and lab. Assist clients with transfer and movement into shampoo chairs, salon treatment beds and other designated service areas. Drape for salon services appropriately. Promote sanitation and safety. Use laboratory equipment as intended as well as perform required steps for all services. Tolerate working with various chemicals. Ability to stand/sit for prolonged periods, navigating workstations and salon settings. Use sharp instruments such as razors, scissors and other salon equipment. Have ability to multi-task. Possess time management skills. Possess physical health sufficient to perform and receive salon services. Have gross and fine motor abilities sufficient to provide safe and effective salon services. Tactile Skills Skills necessary to complete procedures in a timely manner. Perform procedures taught and required by the NC State Board in a timely manner. Assess clients’ hair and skin to determine appropriate service and products to use. Provide an initial consultation to educate client prior to treatment. Auditory Skills Auditory abilities sufficient for following instructions/directions and assessment of services for clients in a simulated salon. Listen and communicate with client during pre-service consultation. Communicate and respond with client during salon service. Listen for comprehension of treatment goals/plans from the client. Educate clients post-service on treatment after care and maintenance. Ability to listen to others and determine their wants and needs. Visual Skills Visual abilities sufficient for following demonstrated instructions/directions and assessment of services for clients in a simulated salon.  Observe client in the consultation phase. Observe and respond to client during salon service. Educate client post-service phase. Interpersonal Skills  Abilities sufficient to interact and work with individuals from a variety of social, emotional, cultural, and intellectual backgrounds. Establish rapport with clients, colleagues, members of the business community, and other salon professionals. Demonstrate patience and empathy with clients. Demonstrate delivery of required salon services with a variety of individuals. Maintain hygiene and dress requirements for a salon setting. Ability to listen to others and determine their wants and needs. Ability to adapt to changing environments and work-related challenges. Behavioral Skills/Professional Conduct Display of good character, friendliness in multiple situations and circumstances. Work in the salon setting with clients and others to build clientele and positive working relationships. Work collectively as a team player to build a cohesive salon/clinic and lab environment. Strategically share ideas and make recommendations to build clientele. Professionally market sole proprietary to attract clients for services. Display sufficient leadership to promote unity. Develop and manage professional relationships with peers, instructors, and clients. Apply soft skills such as cooperation, discussion, and negotiation. Communication Skills Communication abilities sufficient for interaction with others in verbal and written form. Collect assessment data. Explain salon services and procedures. Read instructions accurately. Document and interpret salon service treatment plans developed, prescribed, and performed. Verbalize to client the details of the various services as well as proper home maintenance. Communicate and work with classmates and instructors effectively on needs, strategies, and procedures. Comprehend and understand spoken and written language including the unique verbiage used in the industry for scope of practice. Estimated Total Cost for Program Fee Description Cost Tuition (16 credit hours) $2839.00 Lab Fees $756.00 Uniforms and Shoes $200.00  Malpractice Insurance $16.00 Testing Fee (NC Board of Cosmetic Art) $173.00 Materials Fee (Cosmetology Kit) $1050.00 Textbook - Milady Bundle: Standard Cosmetology 14th, Standard Foundations, and CIMA access card $391.00 Estimated Total $5425.00